If you are still having difficulties then please drop us a message via Kickstarter and we will gladly assist you.
Do I have to select add-ons now, even though stretch goals have not been sculpted yet?
Short answer: No, not at all! That would be most dastardly of us to expect that!
BackerKit will remain open until after we have finished sculpting all stretch goal miniatures, so you do not have to select any add-ons now, unless you want to. You can go back into the BackerKit pledge manager any time if you want to make changes (adding/removing add-ons, change of address etc), right up to the point when we close BackerKit.
Cards will be charged closer to fulfilment when production is complete and we are ready to begin shipping. This means you will be charged for any add-ons and shipping only when we close the BackerKit pledge manager (which will be a few months yet – estimated delivery date for this Kickstarter is March/April 2025). And do not worry - we will give you plenty of advance warning before we close BackerKit.
Lost survey?
Here's the link to BackerKit. You just need to enter your Kickstarter email to access the survey:
As always, if you have any issues or questions, please do not hesitate to send us a message via Kickstarter!
Best,
Thistle
BackerKit pledge manager opening Friday 5th July!
over 1 year ago
– Thu, Jul 04, 2024 at 12:06:49 PM
Halloo everyone!
Just to advise that we are in the midst of our BackerKit 'smoke test' (sending surveys to 5% of backers to ensure everything works smoothly), so some of you will have received links to complete your BackerKit survey today.
The full pledge manager will open tomorrow (5th July) for everyone, barring any glaring errors from the smoke test (not that we expect any)! So please keep an eye out for the BackerKit email and be sure to check that pesky spam folder...
Any issues at all, drop us a message here anytime.
Note: Those of you with Apple IDs may not receive the email from BackerKit. If you do not receive an email within the next two days, please contact us and provide a non-Apple ID email address so we can update BackerKit and they can re-send the email.
Quick visual step-by-step guide:
(Please see comments in italic below each image)
The email you get should look something like this.
When you click the link in the email, you should get a screen like this. Simply select your country/state (as applicable) and click Get Started!
Next you get to select your pledge and any add-ons. In this example, the backer pledged GBP30 for the Morderin pledge. They have also decided to add Apolonia as a paid add-on (GBP8). Since the GBP30 has already been paid through Kickstarter, this leaves a balance of GBP8 for the add-on.
On the subsequent screen you need to enter your shipping address. Please make sure you include a phone number for shipping purposes (in case the courier needs to call). Click next!
Finally, you need to enter your payment details (credit or debit card). This is to cover shipping costs (to be advised as shipping is being charged when production is complete) and any add-ons you may have selected. Once this is all completed, click Place My Order! Thank you!
We hope this simple graphic step-by-step guide is useful, but any questions or problems, do get in touch by sending us a message via Kickstarter!
Once again, thank you for backing!
Best,
Thistle
A Quick BackerKit Update
almost 2 years ago
– Mon, Jul 01, 2024 at 12:06:25 PM
Halloo!
Just a quick update on the status of the BackerKit pledge manager…
The Kickstarter funds only just cleared today (we had to wait for the funds in order to pay BackerKit’s fees upfront). BackerKit will not review the pledge manager (which was all setup last week) until their fees are paid, hence why we have not been able to release it yet. Please accept our apologies for this delay, which was sadly out of our hands.
BackerKit screenshot
We have now paid BackerKit’s fee and the Mörderin pledge manager is now in review. BackerKit say the setup review may take up to two business days, so hopefully this means we will be able to finally give you all access to the pledge manager on Wednesday/Thursday this week. One quick note – BackerKit do say their office will be closed for the 4th and 5th of July due to the US national holiday. So fingers crossed they complete the review before then!
Once the review is complete, BackerKit will do what they call a ‘Smoke Test’. What is a Smoke Test, I hear you ask?
BackerKit screenshot
Well a smoke test sends surveys to 5% of backers from the Mörderin campaign. It’s purpose is to catch any potential errors in the survey to ensure everything runs smoothly. Once the smoke test has been completed, we can send surveys to everyone else!
So please watch out for the next update… and an email from BackerKit very soon! And remember: If you have any questions at all, do not hesitate to send us a message or simply post in the comments below.
Best,
Thistle
Cage your ravens!
almost 2 years ago
– Fri, Jun 21, 2024 at 03:30:19 AM
Halloo!
Well, it appears we may have been a little hasty with our expectations to release the BackerKit pledge manager (and open for late backers) this week. According to BackerKit, they recommend waiting until 14 days after the Kickstarter campaign has ended with the following reasoning:
"You should wait 14 days after your crowdfunding campaign ends before sending out surveys. Kickstarter takes approximately 14 days to finish processing payments and allowing backers with failed payments a chance to update their method of payment. After the 14 days, your crowdfunding site should send you your payments and you'll see which backers haven’t yet paid."
We also need to pay the BackerKit invoice first, which we can only do when Kickstarter sends us the funds (hopefully within the next week, although Kickstarter do state that it could take a few days longer). Hence why we need to cage the ravens!*
The pledge manager has all been setup, along with the BackerKit late backer/pre-order store, so as soon as the Kickstarter funds clear, we will pay the BackerKit invoice and launch the pledge manager! As soon as this happens, all backers will receive an email from BackerKit to complete the survey. And we will of course post an update here!
A quick note for Apple ID Backers:
Backers who have pledged to the campaign using their AppleID, but haven't completely set up their Apple Pay account (linking their email address to their Apple Wallet), will have issues receiving their emails from BackerKit.
Those backers have a '@privaterelay.appleid.com' email address and will need to reach out to BackerKit Support to update their email address in BackerKit.
You'll be able to reach out to BackerKit Support by clicking the "need help" link from the Lost Survey page: https://www.backerkit.com/are_you_a_backer. When you write in to Support, please provide your name and your Kickstarter pledge number, which can be found in your Kickstarter pledge confirmation email.
Please update your Apple Pay email as soon as possible to prevent this from happening in the future. You can learn more about hiding your email when signing in with Apple here.
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If you have any questions at all, do not hesitate to send us a message or simply post in the comments below.
Best,
Thistle
* Similar to the 'hold your horses' idiom, essentially meaning 'wait' or 'slow down!'
Pledge manager update
almost 2 years ago
– Fri, Jun 14, 2024 at 05:46:47 AM
Good folk, draw near and listen! The day of reckoning is at hand…
In this update we will talk about:
BackerKit survey/pledge manager
Late backers
Future updates
BackerKit Pledge Manager update
We are currently preparing the BackerKit survey, organising items and setting up the pre-order store for late backers. This survey will be sent to all backers later next week, allowing you to answer a few straightforward questions about your pledge, including supplying/changing address, adding any add-on miniatures and so forth.
Please remember that shipping will be charged later, closer to when we are ready to ship. When we do charge for shipping, it will be done by weight, meaning that you will get the cheapest possible combined shipping rate!
Don’t worry, we will be here every step of the way, posting updates and answering questions. We understand that not everyone has backed a Kickstarter or used a pledge manager before, so we will keep everything as straightforward as possible. Additionally, BackerKit will be available to answer questions directly in the pledge manager, with any unresolved tickets forwarded to us for assistance.
Any questions, drop us a message anytime!
Late backers
If anyone missed out on the Kickstarter campaign, you will be able to make a late pledge once we launch the pledge manager next week. A link to do this will be added to the top of the campaign page.
Sculpting
No rest for the wicked, our design goblin has been chained to his desk in the deepest bowels of Castle Blanche, pumped full of mushrooms and compelled to sculpt until all stretch goal miniatures are done.
We aim to post regular updates on the progress of each miniature, allowing you to witness a little of the process as the sculpt goes through each stage. Arrce of the Covenant is currently vying for attention with one of the Voudoo Bears. I wonder who might win that battle…?
Future updates
Finally a heads up on future updates. Throughout the campaign, it is considered important (and polite!) to post updates as regularly as every day or two. Once the campaign is over, updates become a little less frequent for a number of reasons (not least of which being the fact that there is simply so much for us to do).
We aim to continue posting updates on the important stuff (sculpting, production, fulfilment etc), plus anything else we feel you may be interested in as frequently as we can, although sometimes it may be a week or more between updates the further down the line (and the closer to fulfilment) we get.
Just want to manage expectations a little/assure you that we will not be constantly spamming your inbox!
We shall leave you with a quick photo of Salomia from the Zealot foundry where master moulds are currently being made… More photos soon!
